Frequently Asked Questions
Everything you need to know about your REFY experience.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking link to follow your REFY products right to your door.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Are REFY products vegan and cruelty-free?
Yes, all REFY products are 100% vegan and cruelty-free. We are committed to ethical beauty standards and do not test on animals.
Do you ship internationally?
We currently ship to a wide range of international destinations. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I change or cancel my order after it's placed?
Our warehouse processes orders quickly, but if you contact us within 30 minutes of placing your order, we will do our best to make changes.
How can I find the right shade for my skin tone?
Each product page includes a detailed shade guide and model imagery. If you need further assistance, our beauty experts are available via email for a personalized consultation.